A Gem from around the (PM) world - Vol 31
AI is being forced into Enterprise products
Hey PMs
Happy Friday. Here is an interesting essay on the use of AI in enterprise products.
Recently I wrote about how to incorporate AI into your roadmap where I argue that don’t just force AI for the sake of it. Take a deep look at your users jobs to be done and identify areas where AI can help them save time or be more impactful.
In today’s gem, I share this essay called Fire, Ready, Aim by Patrick Sharbaugh. Patrick talked about how AI is being forced into products without the thought of actually helping customers.
The frantic race to push out half-baked AI features into enterprise products is a cynical subversion of foundational UX principles. Your customers may never forgive you.
Business leaders love to talk about the “moat” they have in place to fend off competition; many are about to find out what happens when the threat comes from inside the fortress. Mess with your customers’ experience at your peril. If you want to know what’s more critical to your business — your moat or your UX, keep shoving superfluous, half-baked AI “solutions” down your users’ throats and find out.
Here is the link to the article.
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